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CTA Center for
Therapeutic
Advancement
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Refund and Cancellation Policy

Effective date: November 4, 2026

This policy covers memberships, event or workshop tickets, and donations processed for the Center for Therapeutic Advancement (the "Center") through Zeffy, our only payment platform (payments processed by Stripe). Contact: info@centerfortherapeuticadvancement.org.

The Center is an educational and professional community. We do not provide therapy or clinical services.

Memberships

Memberships are annual and purchased through Zeffy.

  • Cancellation: You may cancel to stop automatic renewal for a future term. Please give at least 7 days' notice before your renewal date. Cancellation stops renewal; it does not by itself create a refund for the current term except as described below.
  • Refunds: If you request a refund within 14 days from the date you're first charged (or from renewal), we will provide a full refund of the membership fee, subject to verification of the purchase. After that window, we generally do not offer partial refunds for the unused portion of the membership term.
  • Exceptions: We may consider exceptions at our discretion for unusual circumstances (for example, duplicate charges or documented technical errors).

Event and workshop tickets

When we sell tickets to events, salons, workshops, or similar programs through Zeffy:

  • Trainings and workshops: Tickets are refundable if you cancel at least 14 days before the scheduled start of the training.
  • Other events: Tickets for other events, such as salons, are refundable if you request a refund at least 7 days before the scheduled start of the event.
  • Closer to the event: Less than 14 days before a training, or less than 7 days before other events, tickets are generally non-refundable, but may be transferable to another person if you notify us at least 72 hours before the event start time and we can update registration details.
  • Cancellations by the Center: If we cancel or materially reschedule an event, we will offer a refund or a credit toward a future offering, at your choice where practicable.

Donations

Donations support the Center's nonprofit mission and are generally non-refundable.

  • Errors: If you believe a donation was made in error (wrong amount, duplicate charge, or unauthorized use of your payment method), please contact us within 30 days of the charge. We will review the request and work with Zeffy/Stripe as appropriate.
  • Tax receipts and acknowledgment are handled according to applicable nonprofit rules and the information available through Zeffy.

How to request a refund or cancellation

Email info@centerfortherapeuticadvancement.org with:

  1. Your full name and the email used at checkout
  2. Approximate date and amount of the purchase or donation
  3. Whether the request is for a membership, event ticket, or donation
  4. A brief description of the request (refund, cancel renewal, or transfer)

We aim to respond within a reasonable time. Approved refunds are issued through the original payment method via Zeffy/Stripe and may take several business days to appear on your statement, depending on your bank or card issuer.

Changes

We may update this policy from time to time. The effective date above will change when we do. Terms stated at the time of a specific purchase (for example, on a Zeffy checkout page for a particular event) may also apply.

Contact

Center for Therapeutic Advancement
Email: info@centerfortherapeuticadvancement.org
Website: https://centerfortherapeuticadvancement.org/